Frequently Asked Questions

Everything you need to know about our home essentials and shopping experience.

What is the typical shipping timeframe for furniture and home decor?

Standard shipping usually takes 5-7 business days. For larger furniture items requiring freight delivery, please allow 2-3 weeks for arrival and scheduling.

Does USSA offer an assembly service for large items?

Yes, we offer 'White Glove Delivery' on select large furniture pieces, which includes professional assembly and removal of all packaging materials for an additional fee.

What is your return policy for home goods?

We offer a 30-day return window for most items. Products must be in their original packaging and unused. Please note that custom-made or final sale items are not eligible for return.

Are the materials used in your products sustainably sourced?

At USSA, we prioritize quality and ethics. Many of our collections feature FSC-certified wood and OEKO-TEX certified textiles to ensure safety and environmental responsibility.

How can I track the status of my order?

Once your order is dispatched, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna for larger purchases.